FAQs
What colors are available?
Red, Yellow, Green, Blue, Pink, Rose, Violet, White, Warm White, Orange, Turquoise, Ice Blue
What sizes are available?
50cm, 75cm, 100cm, 125cm, 150cm, 175cm 200cm, 250cm
Installation and weight of the product:
You can either mount the sign on a wall or hang it from the ceiling. The installation materials are provided free of charge.
The weight depends on the size of the shield.
Can I use the neon light outdoors?
Can I use the neon light outdoors?
Yes, we also produce all signs for outdoor use.
Please send your inquiry to: info@neoneverglow.de
Custom LED neon signs
From placing your order to receiving your sign, the entire process can take up to 15 working days.
Can I use my own font?
Yes, we can usually implement any font.
How long is the power cable?
How long is the power cable?
The transparent cable of the neon sign is 3 meters long.
What's included in the package?
What's included in the package?
1x Your personalized neon sign
1 x power plug
1 x Installation material
1 x Instructions and installation manual
Safety & Environment
1 x power plug
1 x Installation material
1 x Instructions and installation manual
Safety & Environment
Our LED neon signs only use 12V and therefore operate at a much safer voltage than traditional neon glass.
Do LED neon signs require maintenance?
No. LEDs are maintenance-free and very environmentally friendly. Far more environmentally friendly than glass neon signs.
Payments
Klarna instant bank transfer, Klarna installment purchase, Klarna invoice, PayPal, Visa, Mastercard
guarantee
guarantee
All our products come with a 24-month manufacturer's warranty.
What is covered by the warranty?
Our warranty covers all defects that may occur in any of our products. However, it does not extend to damage caused by improper installation or physical damage during use.
Complaints
Complaints
My product isn't working properly, what can I do?
As long as your product is still under warranty, please call our technical support team at +49 6431-9415315 (our office hours are Monday to Friday, 10:00 AM to 5:00 PM). If you wish to contact us outside of business hours, please send an email to info@neoneverglow.de with the subject line "Repair Request," your full name and order number, a brief description of the problem, and your phone number. A member of our technical support team will call you as soon as they receive your email to try and resolve the issue. If this is not possible, they will guide you through the return process so we can repair or replace the product.
As long as your product is still under warranty, please call our technical support team at +49 6431-9415315 (our office hours are Monday to Friday, 10:00 AM to 5:00 PM). If you wish to contact us outside of business hours, please send an email to info@neoneverglow.de with the subject line "Repair Request," your full name and order number, a brief description of the problem, and your phone number. A member of our technical support team will call you as soon as they receive your email to try and resolve the issue. If this is not possible, they will guide you through the return process so we can repair or replace the product.
