Answers to frequently asked questions – Everything you need to know!
FAQ
Explore the impressive variety of designs in our online shop or use our free online configurator to create your own personalized neon lamp. Whether you want your own design or logo as a neon lamp, we can make it happen! Simply send us an inquiry to get started.
The process is very simple: Send us your request and tell us your desired design or logo. Please also provide information about the size, preferred colors, and any other specific details. Our team will then contact you with information about prices, delivery times, and other relevant details.
We offer not only a wide selection of neon signs for indoor and outdoor use, but also individual solutions for various illuminated advertising signs such as neon signs, light signs, light boxes and illuminated letters.
To create a customized offer for you, please send us your logo or an image in PDF, PNG, JPG, EPS, or a similar file format. Once we receive this file, we will send you a quote within 24 hours. Should you have any questions or wish to discuss further details of your project, please do not hesitate to contact us. Inquiry form
LED technology offers a multitude of advantages:
1. Energy efficiency: LEDs are extremely energy-efficient and consume significantly less electricity compared to conventional lighting technologies. This saves you energy costs in the long run.
2. Longevity: LEDs have a long lifespan and generally last much longer than conventional light bulbs.
3. Low heat generation: Compared to conventional incandescent lamps, LEDs generate less heat.
4. Environmental friendliness: LEDs do not contain toxic substances such as mercury, which can be present in other lighting technologies such as compact fluorescent lamps (CFLs). They are recyclable and contribute to reducing the ecological footprint.
5. Versatility: LEDs offer a wide range of colors and can create different lighting effects through control techniques. They are flexible in their application and allow for creative design.
6. Instant power-on: LEDs light up instantly at full brightness, unlike some other lighting technologies that take time to reach their maximum brightness.
In summary, LED lights offer energy efficiency, longevity, environmental friendliness, flexibility and a wide range of possibilities for lighting designs.
We place great importance on sustainability and strive to achieve a high level of environmentally friendly practices in all our decisions and processes. Our illuminated signs are produced exclusively to order, thus avoiding the environmental impact of mass production. This allows us to use resources efficiently and reduce waste.
To further minimize our environmental impact, we use reusable packaging material for shipping our LED neon signs. This ensures an uninterrupted shopping experience while still providing protection for your product. By choosing sustainable packaging solutions, we help reduce waste and our environmental impact.
We are proud to offer our customers high-quality products manufactured with a focus on sustainability. Your purchase from us supports our efforts to protect and preserve the environment.
Yes, LED neon signs are energy-efficient and have low energy consumption. Compared to conventional light sources, LEDs consume less electricity and thus contribute to reducing energy consumption.
Furthermore, LED neon signs are free of any toxic substances such as mercury. Unlike other light sources, LEDs contain no harmful chemicals and are therefore more environmentally friendly.
Overall, LED neon signs offer an energy-efficient, environmentally friendly, handcrafted solution with low heat generation, silent operation and high break resistance.
We can implement any font and logo according to your corporate identity requirements. Simply send us your desired font file, and we'll ensure your neon sign perfectly matches your CI guidelines. Our experts will review your requirements and determine the most suitable technique for you. You'll receive a quote within 24 hours of your inquiry. Inquiry form
Our high-quality LED neon flex lettering guarantees even and full-surface illumination, regardless of the brightness setting. Compared to our competitors, who may exhibit uneven light points, we offer a superior solution. Furthermore, we naturally provide our customers with a satisfaction guarantee.
We are very proud to offer you a fast and professional service for custom-made signs. You will typically receive a response from our sales team within one business day. For larger projects, processing may take up to 48 hours. However, we will do everything we can to get you a quote as quickly as possible.
We're sorry, but we can't give you a price over the phone, as all our illuminated signs are custom-made. Different details result in different costs, and it's difficult to gather all the necessary information over the phone. It would therefore be better if you used our "free quote" form.
The submitted offers are valid for 30 days.
We can implement any font and logo according to your corporate identity requirements. Simply send us your desired font file, and we'll ensure your neon sign perfectly matches your CI guidelines. Our experts will review your requirements and determine the most suitable technique for you. You'll receive a quote within 24 hours of your inquiry. Inquiry form
To create a customized offer for you, please send us your logo or an image in PDF, PNG, JPG, EPS, or a similar file format. Once we receive this file, we will send you an offer within 24 hours.
Yes, we can customize the colors to meet your requirements.
It's not strictly necessary, but a photo helps us better understand the surroundings and the architectural style. This allows us to assess the best installation solutions and provide you with an optimal offer.
Yes, we offer special discounts for resellers. However, several factors such as quantity and size must be taken into account. Therefore, we cannot specify a general discount in advance.
Our exclusive LED neon signs are lovingly handcrafted by experienced neon artists and individually personalized according to your wishes. Therefore, we can offer you the following delivery times:
For deliveries within Germany, the delivery time is 10-15 working days, while deliveries within the EU usually take 12-17 working days.
Yes, we also offer express shipping for our products. The production time, including delivery, is 8-10 business days in this case. There is a one-time fee of €100 for express shipping.
Please inquire about the shipping status exclusively via email using the "Request shipping status" link. Telephone support is available solely for online shop inquiries.
Our scope of delivery for personalized LED neon signs includes:
1. Personalized LED neon sign: The sign is manufactured according to your individual requirements and design wishes.
2. Power plug: A power plug is included to connect the sign to a power source.
3. Dimmer and remote control: We supply a dimmer and a remote control so you can easily control the brightness and light intensity of your neon sign.
4. Installation materials: All necessary materials for trouble-free installation are included. 5. Instructions and installation manual: Detailed instructions and an installation manual are provided to help you install your LED neon sign step by step.
Our goal is to provide you with a comprehensive package that includes all the necessary components and information for successful installation and use of your personalized LED neon sign.
We ship via all major courier services such as DHL, FedEx, UPS, DPD, and TNT, as well as by freight carrier, depending on the size of the order. If you prefer a specific shipping provider, please let us know after your purchase. Once your sign is shipped, you will receive a tracking number from us, which you can use to track its delivery.
That depends on the shipping company; they may charge additional fees.
We offer the following colors: Red, Light Red, Yellow, Yellow/Gold, Green, Blue, Candy, Light Blue, Pink, Rose, Violet, White, Neutral White, Warm White, Orange, Turquoise, Ice Blue. See color chart.
Thanks to the RGB-W function, you can continuously adjust various color tones. All colors are individually adjustable. Furthermore, you can choose from various color-changing programs to create the perfect atmosphere. Instructions
We are pleased to offer you the option of designing our signs in multiple colors. You can personalize your individual lettering in various colors. Our customer service team is available to assist you with this process.
Yes, you can customize the colors for each word individually in the configurator. However, if you would like each letter to be a different color, please let us know by email. You will then receive a proof for approval.
You have the option to customize the dimensions of your individual neon sign down to the centimeter. If you require a special size, please feel free to send us an email with your request.
The dimensions displayed in the configurator include the acrylic glass panel. A 2 cm gap is maintained between the illuminated lettering and the outermost edge of the acrylic glass panel. The mounting holes are pre-drilled in this area. In the version without a back panel, the dimensions correspond to those specified in the configurator.
We are pleased to announce that we can implement almost any font. To make this possible for you, please send us the desired font file. You can send this file to anfrage@neoneverglow.de .
Our experts will take care of everything and ensure that your neon sign uses the exact font you specify. A combination of different fonts is possible.
You can combine different fonts. If the display in the configurator is not correct, we will automatically make the adjustments after you place your order. If you would like a final proof beforehand, you can let us know in the shopping cart under "Add order notes".
Freestanding - Without back panel:
Mounted on a metal substructure, ideal for a minimalist and floating look.
Acrylic glass according to shape :
Custom acrylic glass cut to shape, matching your design for seamless integration.
Rectangular acrylic glass sheet :
A rectangular acrylic glass panel for a clear and classic presentation.
Freestanding means that the sign is mounted directly onto a metal substructure without a backing, creating a floating effect. Thanks to the mounting eyelets, the robust frame offers easy and secure installation, allowing it to be effortlessly attached to the desired location. The metal substructure is painted white as standard, but it can also be painted in any RAL color to perfectly match your project and individual requirements.
Yes, we offer custom-cut acrylic glass pieces to perfectly match your design. Painting is also possible.
A rectangular acrylic glass panel offers a clean, clear look and is ideal for a classic presentation of your sign.
The choice of back panel shape depends on your design and the desired aesthetic effects. Cut-out signs are suitable for minimalist designs, while acrylic glass panels offer a textured and solid base.
We offer back panels made of clear or colored acrylic glass. The color selection can be customized to your individual preferences and design. A bespoke solution is always possible to ensure the back panel perfectly complements your project.
We offer a wide range of neon widths, including 4 mm, 6 mm, 8 mm and 10 mm.
The choice of neon sign width depends largely on the design of your logo or text. To ensure technically correct production of the illuminated sign, we always require a specific bending radius during installation. Our standard neon sign width is 6 mm. If you prefer a width of 8 mm or 10 mm, we can gladly accommodate your request. We can also send you a proof for your review upon request.
The different neon widths differ mainly due to the following factors:
1. Light intensity :
Larger neon strips (e.g., 8 mm or 10 mm) produce a more intense luminosity because they can emit more light. Narrower strips, such as 4 mm or 6 mm, emit less light and therefore appear more subtle.
2. Display accuracy :
Narrower neon widths are better suited for intricate designs, detailed logos, or text with small letters. They allow for more precise execution, especially with complex curves and tight radii.
3. Aesthetics :
The width influences the overall appearance of the illuminated sign. A thinner neon strip looks more elegant and delicate, while wider versions make a bolder, more striking impression.
4. Scope of application :
Depending on the size of the sign or lettering, the neon strip width can be adjusted. A narrower width is often preferred for smaller signs or tighter spaces, while larger signs can benefit from wider neon strips.
5. Costs :
The neon widths of 8 mm and 10 mm have a surcharge compared to the 6 mm width, as both the material costs are higher and additional technical adjustments may be required.
Each width has its specific advantages, and the choice depends heavily on the desired end result and the size of the illuminated sign.
We use only high-quality LED silicone tubing, and all our tubing widths of 6 mm, 8 mm, and 10 mm offer uniform and full-surface illumination . The only difference is that the wider tubing contains a greater number of LED modules, resulting in brighter light. However, the 6 mm width is already an excellent choice and provides very bright lighting.
Yes, the 6 mm neon width is very bright and is often considered the perfect choice for most applications. It's also our best-selling model.
Our top seller is the 6 mm neon sign, as it's technically feasible for virtually any size and text count in 99% of cases. The luminosity is excellent, making every design a real eye-catcher.
Should we determine that the 10 mm width is not feasible due to the size and level of detail of your design, we will contact you after purchase and suggest a suitable neon width. We will promptly refund the difference.
We would be happy to send you a proof showing the different neon widths for your logo before you place your order. We are also available by phone and would be pleased to advise you in detail.
Yes, we offer a wide range of LED neon signs specifically designed for outdoor use, including Neon Flex, Liquid Neon, Acrylic LED Letters and Acrylic Neon.
For outdoor use, we recommend all the techniques mentioned above, although the choice will also depend on your specific design. We can implement any logo precisely according to your corporate design. Costs vary considerably depending on the chosen technique. We would be happy to provide you with a free, no-obligation quote tailored to your requirements. Simply contact us for more information.
Yes, our outdoor signs are weatherproof and can withstand rain, snow, and direct sunlight. They are designed to function reliably even in harsh weather conditions.
Outdoor LED neon signs are easy to maintain. Regular cleaning with a soft cloth is sufficient. To protect the surface, avoid using harsh cleaning agents.
Our LED neon signs are durable and, depending on weather conditions, can be used outdoors for many years. We use high-quality materials to maximize their lifespan.
Yes, outdoor installation requires extra care, especially when sealing the electronic components. However, we supply the signs with all necessary instructions and mounting materials.
Installing an LED neon sign outdoors is generally possible, but may require specialized knowledge, particularly regarding sealing against moisture. It might be advisable to consult a professional.
Yes, we offer a warranty on our outdoor LED neon signs. You can find the exact terms and conditions in our warranty information.
For LED neon signs with a back panel, we supply pre-drilled holes that ensure stability and are strategically positioned by us. We also provide sufficient spacers for easy wall mounting or installation. If you prefer to suspend the neon LED light from the ceiling, please let us know when placing your order so we can take this into account during production.
The "without back panel" version comes with pre-installed mounting eyelets. You will also receive a drilling template to facilitate installation.
We want to ensure that the installation of our LED neon signs is as convenient as possible for you, no matter which option you choose.
It is important to ensure that the correct safety standards are met when installing LED neon signs. Therefore, we supply all our 12V LED neon signs with a suitable power supply unit that connects to a standard wall socket using a standard Schuko plug.
To operate a 12-volt LED neon sign on a 230-volt circuit (lamp connection), you need a transformer that reduces the voltage from 230 volts to 12 volts. You can purchase a suitable transformer from us.
You can choose from the following options:
- Drilling & Screwing (Standard)
- Hanging device (chain suspension)
- 3M adhesive strips (with and without back panel)
- Table stand made of acrylic glass
The standard transparent power cable for our LED neon signs is 3 meters long. If you require a longer cable, please specify this when ordering. We can extend the cable up to 10 meters upon request. This gives you greater flexibility in placing and installing the neon sign, allowing you to position it optimally in your space. Please note that cable lengths exceeding 3 meters may incur additional costs.
Our LED neon signs are versatile: you can not only connect them to the mains power supply, but also operate them with batteries. This offers you great flexibility. Battery operation is ideal for temporary occasions such as trade fairs and events, as it allows you to be independent of power outlets. However, please note that battery life is limited, depending on the sign size and battery type.
For continuous operation, we still recommend a constant power supply to ensure consistent brightness. However, if you require mobility and independence for special occasions, our battery-powered LED neon signs are the ideal choice. Contact us to design your custom LED neon sign and learn more about the possibilities!
Generally, you will need basic tools such as a drill, screws, wall plugs, and a spirit level. Specific requirements depend on the chosen mounting method.
The weight varies depending on the size and backing material of the sign, but is usually light enough to be easily attached to a wall.
LED neon signs require little maintenance. Regular cleaning with a soft cloth is sufficient to keep the sign in top condition.
The power consumption of LED neon lamps varies depending on their size and complexity. However, it is significantly lower compared to traditional glass neon lamps. If you have any questions, please don't hesitate to contact us.
Our neon LED neon lamps are set to 12 volts by default. If you have any questions, our customer service team will be happy to assist you.
Yes, this would be possible. If you have any questions, our customer service representatives will be happy to assist you.
To operate a 12-volt LED neon sign on a 230-volt circuit (lamp connection), you need a transformer that reduces the voltage from 230 volts to 12 volts. You can purchase a suitable transformer from us.
We offer a wide range of payment methods to provide you with maximum convenience and flexibility. You can choose from various options, including Apple Pay, Google Pay, PayPal, Visa, Mastercard, American Express, Shop Pay, Sofort Banking, and Klarna. Whether you prefer to pay with a mobile wallet, a credit card, or an online payment service, we have the right payment method for you. This allows you to complete your purchase easily and conveniently.
Unfortunately, we cannot accept cancellations or returns for custom-made signs after payment due to a change of mind, as all signs are individually crafted. If your sign has a defect, we will of course offer you a replacement.
Our products come with a 24-month manufacturer's warranty.